Frequently Asked Questions

Account Setup

How do I make an account?

Along with selecting a password, you must provide your account and contact details. Alternatively, you can select the "Create an Account" link located in the top right corner of the page.

How do I login to my account?

Click the "Login" button in the top-right corner of any page on our website. Enter your email address and the password you chose when registering as a user when the login page has loaded. Click the "Recover Your Password" link in the dialog box if you can't remember your password.

Why do I need an account?

Opening an account with is quick and easy and it allows you to:

  1. Save your artwork.
  2. View order history, and track your order.

Having an account allows us to assist you more easily if anything needs to be changed with your order.

How do I change my account password?

Please click the "Login" button in the top-right corner of the page, if you aren't already logged into your account. You can change your password after you log in by going to "My Account" and selecting that option. To make the change, enter both your old password and the new one you want to use. Then, confirm the new password.


How do I place my order?

To place an order, please do  the following steps:

  1. Choose your product and size. Then click on "Start Designing!".
  2. Use the online design editor to either upload your own file or browse our variety of clipart to customize your product.
  3. Once you have finished your design, click "Accept Design" and review your order.
  4. This page also allows you to decide if you would like to receive a proof prior to placing your order. Either choose, "Approved As Shown" to move straight into production, or select "Have Artwork Reviewed" to receive an email proof for approval.
  5. After you have added all items to your cart, proceed to checkout. If you do not currently have any account, you will be prompted to login or create one. After creating an account or logging in, enter in your Billing and Shipping information and submit payment.
  6. Once the artwork is approved, and payment is submitted, we will begin production on your product and ship it to you when it has been completed.

Can I see a design proof before ordering?

You have the option to have your order go right into production or to receive an email proof when you place an order online. If you choose the proof option, you will be emailed a proof that you must approve before your order is produced. The proof includes a picture of your printed item, your billing and shipping information, and the specifics of your order. You won't be charged until you give your approval of the proof.

Can I cancel or make changes to my order after it has been placed?

There is one downside to buying products from one of the most effective and cutting-edge sign businesses in the United States; we are unable to make any changes to orders once they have been sent to our production queue. This is due to our automation and dedication to meeting or exceeding deadlines. Therefore, before giving your final approval, please double-check the proof, the ship to address, and the quantity.

Design Help

What file formats are supported by the online design editor?

Preferred Files for Printing:

The maximum file size we accept is 100 MB. Our preferred file types are:

  • Adobe Illustrator EPS (Encapsulated Postscript)
  • PDF (Adobe PDF)

Additional Files Accepted:

  • JPG (High Resolution JPG)
  • TIFF (High Resolution TIFF)

For more information on acceptable file types, please review our Artwork Policy page.

What exactly are the bleed and safe zones?

A bleed zone is the extra margin on print materials that is meant to be trimmed off when the product is cut to its final size. So the bleed zone is referring to the color of your print bleeding off the edge of the page. This allows your color to go completely to the edge of your product, leaving no white border or edge around your printed product.

A safe zone is the area where your text, logo, or image will be on your sticker. Making sure your text or image is within the safe zone is the only way to avoid any of these elements being trimmed off once it is cut to its final size.

What does die-cut mean?

 Die-cut means that we are cutting through both the vinyl sticker material and the paper backing. This cut type doesn't give you a border or edge. Another way to look at it is to think of it like a "cookie cutter." Your stickers are all individually cut out to the contour of your design, so you have individually cut stickers with no border.

What does kiss-cut mean?

Kiss-cut means we are only cutting through the vinyl layer ("sticker material") and not cutting through the paper backing, leaving an edge or border around your sticker. When you choose a kiss-cut sticker, you will have extra material around your sticker for easy peeling.

What's the Difference between Raster and Vector?

Vector art consists of lines and curves that are mathematically defined objects like logos. Whereas, raster images consist of colored squares, known as pixels. For example, digitized photos are made up of these tiny colored squares.

Shipping & Production

Do you ship internationally?

National and International Shipping Notes: ships throughout the United States and Internationally.

All international shipments must have shipping labels as well as customs documentation provided by the customers. We will only accept international shipping labels from the following carriers, USPS, UPS, and FedEx.

Contact a Customer Service Representative at (320) 391-5225 for more information.

When can I expect my order to arrive?

Our centrally located production facility allows for shipping, within 90% of the United States, within four business days. Unless otherwise specified, at the time of ordering, your products will be shipped via UPS Ground. 

Can I track my order?

Yes, you can! We update the status of your order every step of the way with our Live Order Tracking system. Once you place your order, you will receive a unique Live Order Tracking number via email that will allow you to track your order. For current order status, Just click the link in the email and get the most recent updates from our Live Order Tracking system. Once we ship your order, you can track the delivery with the provided UPS tracking number.

What is the turnaround time for production?

We offer flexible production time ranges for you to choose from. Check out our Production time page for an explanation of your options.


What forms of payment do you accept?

We accept VISA, MasterCard, American Express, and Discover credit cards. 

How do I pay for my order by check?

On the checkout page, enter in all billing information. Scroll down, the payment information is set to "Credit Card" by default. Change the drop down selection to "Check". Once the order is processed, a customer service representative will contact you to give you instructions on where to send the check. Please note, if you are placing an order with a check, the order will not go into production until we receive the physical check.

How do I use coupons and promotion codes?

In the shopping cart, you will see a section to add promotion codes and coupons. Simply add your code in the Discount Coupon box and click the "Apply Code'' button. If the coupon is valid, it will be applied to your total bill and you will see your bill being discounted to the correct value.

Returns & Refunds

What is return policy?

If you have any issues with your order, contact us right away and we will make it right. For more information, view our full returns policy.

See our Issues & Resolutions page for more resolutions to unlikely circumstances.

What is the Damaged or Defective Item Returns Policy?

you receive merchandise that is defective or damaged upon receipt, please notify us within 72 hours of receiving your product. Photographs will be required of the damaged or defective product. If it is determined is at fault, we will have UPS pick up the defective product, reprint the job, and ship it back.  You will only be charged for the initial order and no additional shipping charges. If you can only send back a partial order, we will only reprint the portion returned. In-house credits will be for the amount of the product purchased.

What is the warranty policy?

These products are designed for temporary applications. Properly installed products are made to withstand exposure to natural elements. However, elements that are beyond normal conditions can cause deterioration and failure. These include, but are not limited to high winds, hail damage, ice damage, and other natural events. If you do happen to experience a product failure due to a manufacturing defect within 30 days of the purchase date, will replace the product at full cost. Any product that experiences a failure due to a manufacturing defect from 31 to 90 days after the purchase date, will prorate your replacement cost.